Cancellation and refund policy
Proposed policy — not final
The rules below are a proposal for the demo. Fitfarmer will confirm the final policy, and it must be reviewed by a qualified lawyer before launch.
When can I cancel, and what is refunded?
The refund depends on how far your cycle has gone. Before your sample is collected you get a full refund. After collection, the panel cost is deducted. Once your plan has been delivered, the current cycle is not refundable.
| Stage when you cancel | Proposed refund |
|---|---|
| Paid, sample not yet collected | Full refund |
| Sample collected, plan not yet delivered | Refund minus the blood panel cost |
| Plan delivered | No refund for the current cycle |
| Fitfarmer cannot provide the service (e.g. no lab coverage at your pincode) | Full refund |
How do refunds reach me?
Approved refunds go back to the original payment method through the payment gateway. Timelines depend on your bank and the gateway and will be stated at launch.
How do I ask for a refund?
Write to us through the contact page with your registered mobile number. See also the terms of service and pricing.