Service delivery policy
Timelines marked "to be confirmed" depend on the lab partner and will be finalised before launch.
What does Fitfarmer deliver?
Fitfarmer is an online coaching service. Nothing physical is shipped. Your blood sample is collected at your home by the lab partner, your report and your plan are delivered inside the Fitfarmer app, and coaching continues in the app for the 8-week cycle.
How and when is each part delivered?
| Step | How it is delivered | When |
|---|---|---|
| Payment confirmation | In the app and by SMS or email | Immediately after payment |
| Home sample collection | A lab technician visits the address and slot you book | On the slot you choose to be confirmed |
| Blood report | Uploaded to your account in the app | As per the lab's processing time to be confirmed |
| Your plan | Published in the app by coach Arun Teja, after doctor review where needed | After your report arrives to be confirmed |
| Coaching and check-ins | In the app | Throughout the 8-week cycle |
Where is the service available?
The coaching is available anywhere in India. Home sample collection depends on the lab partner's coverage, which you can check by pincode before you pay. If collection is not available at your pincode after payment, you get a full refund.
Are there shipping or delivery charges?
No. There are no shipping or delivery charges. The price of the cycle covers home collection.
What if a delivery is delayed?
If a collection is missed or a report or plan is late, the app shows the current status and we contact you with a new timeline. Cancellations and refunds follow the refund policy. Questions: contact us. See also the terms of service.